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benja1792
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Message 1 of 2
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hpcartridge protection

hp deskjet gt 5820
Microsoft Windows 7 (64-bit)

how to fix hp protected cartridge installed , I buy this cartridge as new but after I install this new cartridge it already appear this error how can I use this new cartridge. or I am scam with this.

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HP Support Agent
HP Support Agent
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Message 2 of 2
46
Flag Post
HP Recommended

hpcartridge protection

@benja1792, Welcome to the HP Support Community!

 

Perform the troubleshooting steps mentioned in this document. If the error persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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