08-04-2019 11:13 AM
This is something you have to ask the Care Pack support group.
For example, click the box / topic: Returns, Refunds and Replacements
For those reading who live in other regions:
- HP Consumer Services (Care Pack and Service Purchase Information) 1-866-724-8600
- South East Pacific - Care Pack Services
- Middle East - Protect your investment with an HP Care Pack
- Canada - Care Pack for PC and Print
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Countryfor one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit(at bottom of list entries)
- When the page opens, Click View Details
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
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