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help55
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idle

macOS 10.15 Catalina

why does my HP ENVY photo 7800 All in one printer say idle all the time?

 

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idle

@help55,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is showing idle all the time.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you seeing this on the computer or the printer?

Are you able to print from the computer?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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