in HP Cartridge error HP Smart

[Marc551]

I'm out of colour ink, but the HP Smart site says that ink can't be shipped as there is a cartridge error.
I've removed the cartridge several times but it doesn't help.
There is no way to get chat support from HP.
Any ideas, on what to do in this situation?

[Dragon-Fur]

@Marc551 

Start here:

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

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 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

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CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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