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Kimmy10
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incompatable ink cartridge and printer will not work. Tried changing the cartridges same error

hp deskjet 2620

My printer is showing an error - incompatable ink cartridge,  I am on the instant ink, so they should be legit.  I have changed the cartridges for new ones and stll the same error.  I have done software updates and still have the error.  My printer is offline and it will not let me get it back online because of this issue.  it printed loads of printer status reports one after the other and then the error appeared.

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HP Recommended

incompatable ink cartridge and printer will not work. Tried changing the cartridges same error

Hey there! @Kimmy10,

 

Have you tried checking with the regular ink cartridges? Does the issue persist?

 

Try the steps recommended below and check if it helps.

 

Restart the printer


With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

 

Remove, inspect, and reseat the cartridges

Clean the electrical contacts

 

Refer this article to know more information about ink cartridge issues with the printer. Click Here

 

If you still have issues after trying out the steps, please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Hope this answers your query!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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