incompatible cartridge/instant ink code not valid

[roman40]

Hi.Instant ink code not working and cartridges are incompatible - but they are brand new and originals.

What to do.

[TEJ1602]

@roman40, Welcome to HP Support Community!

I see that you have issues with the instant ink code, to provide you with ana accurate solution, I'd like to know the following-

• Could you share the picture of the screen where you try to enter the code?
• What is the exact error message on the printer about the ink cartridges?

Keep me posted for further assistance.

[roman40]

code that came with printer isnt valid,  but the one printed from printer is OK.

But original black cartridge (brand new ) is incompatible according to printer,  coloured one is fine.

[TEJ1602]

@roman40

Thanks for replying!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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