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officejet 4630e
Microsoft Windows 10 (64-bit)

hi

i subscribe to  hp instant ink. my officejet 4630 says "incompatible cartridge(s)".  i've cleaned them, no change. i've removed the tricolor cartridge and now it's printing with just the black cartridge (very slowly). i'm on windows 10. any help appreciated, thanks

markm15

1 REPLY 1
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Hi @markm15,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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