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‎07-29-2019 09:40 AM

HP Recommended
Product: deskjet 3720
Operating System: Microsoft Windows 8.1 (32-bit)

ink alert light flashing showing a problem with colour cartridge but instant ink will not send new cartridge until fault is fixed, cannot fix it

1 REPLY 1

‎07-31-2019 02:56 PM

HP Recommended

Hey there! @kltodd,

 

Ink Alert light: Indicates low ink or cartridge problems.

 

To continue printing, press OK on the printer control panel, or click OK on the computer screen to close the message and continue printing.

 

Replace low empty or faulty ink cartridges on the printer.

 

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com

 

Refer this article to know more information about ink cartridge issues. Click Here

 

If you still have issues after trying out the steps please share out few details through a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges at an express shipment.

 

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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