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ink cartridge problem

HP Envy Photo 6234
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Hi, I get the following problem message when trying to print "Remove and reinstall the indicated cartridge making sure it is correctly installed" I followed the helpful steps on here, none of which resolved the issue. I was able to print just black and white for a while as the fault lies with the colour ink cartridge, which I think is running low and needs replacing, so can I be sent a new colour ink cartridge and possibly a black and white one as well to remove this error.

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ink cartridge problem

@AndyR4

 

Welcome to HP support community.

 

Clean the electrical contacts

  1. Gather the following materials:

    • Dry foam-rubber swabs or lint-free cloth (eyeglass wipes or coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

         CAUTION: 

      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

  2. Open the ink cartridge access door.

    Image: Open the ink cartridge access door

  3. Wait until the printer is idle and silent before you continue.

  4. Disconnect the power cord and any Ethernet or USB cables.

  5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

    Pressing down to remove the ink cartridge

       CAUTION: 

    Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  6. Hold the ink cartridge by its sides.

    Holding the ink cartridge by its sides.

  7. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  8. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.

    Clean the contacts

  9. Lightly moisten another foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from the swab or cloth.

  10. Use the swab or cloth to clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab or cloth to dry it.

    NOTE: 

    Make sure the ink cartridge is not left out of the printer for more than 30 minutes.

  12. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

    Snapping the ink  cartridge into place

  13. Repeat these steps to clean and reinsert the other ink cartridge.

  14. Close the ink cartridge access door.

  15. Reconnect the power cord and any Ethernet or USB cables, unless your printer is connected to a wireless network.

  16. Turn on the printer, if it does not turn on automatically.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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