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02-23-2020 08:56 AM
Recently my printer pops up a message -"remove and reinstall the indicated ink cartridge if this message continues to appear, replace the indicated ink cartridge". I tried this several times, but it still shows cartridge problems. It also shows a cartridge error in my account.
How can I fix the error? Because they will not send a new ink cartridge if the error is not fixed.
02-25-2020 04:56 PM
@cianna Welcome to HP Community!
I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,
Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.
- Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
- It also helps you understand what state your cartridges are in based on HP's data,
- Any issues will be shown with its solution using a step by step approach, to make it easier for you!
Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".
If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums
We eagerly await your response,
Help us, help you.
And Take care.
I am an HP Employee
02-26-2020 03:08 AM
HP Envy 4520: I tried removing and replacing cartridge, then printing continues for a while, then same error.
Last time, I only raised the lid, lowered it again, and was able to do more prints - less trouble, but a nuisance.
Printer diagnostics says everything OK. I don't have a new cartridge yet. Where do we go from here ?
02-26-2020 12:22 PM - edited 02-26-2020 12:22 PM
@JohnP14 Greetings from the HP Community!
If you've gone through the steps suggested in my first post: click here to verify, and yet the issue persists, I suggest you check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums
Stand by for updates as we will not be able to share private information in public for your safety,
P.S - If anyone has the same issue, however, has another printer, please create a new public thread and tag me for assistance, I'll be happy to help.
I am an HP Employee
03-21-2020 10:10 AM
printer issue: "remove and reinstall printer cartridges." cartridges are brand new, they ARE the correct #, I've connected to the internet for updates, cleaned the connections, etc. -- everything that i've found on troubleshooting website. nothing works.