08-19-2019 04:29 AM - edited 08-20-2019 01:28 AM
Good morning, I am enrolled in the HP instant ink program. The cartridges were sent on 04/07/2019 but I have not received them yet. What can I do?
08-21-2019 12:43 PM
Hey there! @Alex1910,
Is your printer connected to the internet all the time?
If the printer is not connected to the internet all the time the ink status won't get updated and you will have a delay in the ink shipment.
“Your Instant Ink account page has data on past deliveries and estimated shipments. It also helps you understand what state your cartridges are in based on HP’s data. Any issues will be shown with steps to fix. Please check your account page to see the latest cartridge information by signing into your account at “instantink.com
If you have not received the replacement ink cartridges yet. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges at an express shipment.
Instant ink Email Address
Instant Ink Account Number
Address to ship the cartridge
Hope to hear from you soon!
Take Care! 🙂
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