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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
silchasruin
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ink contract transfer

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macOS 10.15 Catalina

I have given my printer to my daughter and she would like to have the ink supply transferred to her name, how do we do this please

 

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TEJ1602
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@silchasruin, Welcome to HP Support Community!

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I see that you'd want to transfer your Instant Ink Account to your daughter, here is how you do it-

 

First, cancel your account. Refer to the document HP Instant Ink - Cancel Your HP Instant Ink Service for help.

 

Try these steps to re-enable the web-services -

 

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

 

Reboot the devices.

 

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Now, start afresh by enrolling the printer with a new claim code. Use the document HP Printers - Enrolling in HP Instant Ink for reference.

 

The existing Instant Ink cartridges will not work, however, HP will ship the welcome kit soon after registration of the new account.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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