ink error message reinstall cartridge

[oldjars4u]

How do we send you a private message to get our reinstall instant ink cartridge error.  We have cleaned the copper dots and pulled power cord.  Still getting ink message.  Also we have not received any ink cartridges and are enrolled in instant ink.

[Personal Information Removed]  model: Z3M52A

Gary

[Kumar0307]

@oldjars4u, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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