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- HP Community
- Apps, Services & Software
- HP Instant Ink
- ink not working

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01-18-2024 10:14 AM
Hi @misstyy,
Welcome to the HP support community.
Thank you for posting your query, I will be glad to help you.
Please help us with the Printer serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
https://support.hp.com/in-en/document/ish_2039298-1862169-16
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
If you're experiencing issues with your HP ink not working, there could be several reasons for the problem. Here are some steps you can take to troubleshoot the issue:
Check Ink Levels:
- Ensure that your ink cartridges have sufficient ink. Some printers have a feature that allows you to check ink levels through the printer software or on the printer's display panel.
Install Genuine HP Cartridges:
- Ensure that you are using genuine HP ink cartridges. Non-HP cartridges may not work properly or could cause issues with your printer.
Verify Cartridge Installation:
- Make sure that the ink cartridges are installed correctly. Refer to your printer's manual for proper installation instructions.
Clean the Cartridge Contacts:
- Turn off the printer and disconnect it from the power source.
- Remove the ink cartridges.
- Wipe the electrical contacts on the cartridges with a lint-free cloth.
- Wipe the contacts inside the printer where the cartridges make contact.
- Reinstall the ink cartridges and power on the printer.
Run Printer Diagnostic Tools:
- Many HP printers come with diagnostic tools that can help identify and fix common issues. Check your printer's software or control panel for these tools.
Update Printer Drivers:
- Ensure that you have the latest drivers for your printer installed on your computer. Visit the HP website to download and install the latest drivers.
Perform a Print Head Cleaning:
- Many printers have a print head cleaning function. Use this feature to clean the print heads, which may be clogged with dried ink.
Reset the Printer:
- Turn off the printer, disconnect the power cord, and wait for a few minutes before reconnecting and turning it back on. This can sometimes resolve minor glitches.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
Sneha_01- HP support