09-11-2019 10:20 AM
i bought some ink to day and when i went to print something red out it came out blue. i have double checked that they're in the right place and they are. what should i do?
09-14-2019 05:09 PM
I suggest you do a Hard Reset on the printer
(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Follow these steps to clean the printhead.
If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
Load plain white paper into the tray.
On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.
Swipe the display to scroll to Tools, and then touch Tools.
Touch Clean Printhead.
Mechanical noises during the cleaning process are normal.
When the first cleaning stage completes, a test page prints. Examine the test page for print quality.
If these steps resolved the issue, touch No to skip the other cleaning stages. You do not need to continue troubleshooting.
If the issue persists, touch Yes to start the second cleaning stage.
When the second cleaning stage completes, a test page prints. Examine the test page for print quality.
If these steps resolved the issue, touch No to skip the last cleaning stage. You do not need to continue troubleshooting.
If the issue persists, touch Yes to start the last cleaning stage.
When the last cleaning stage completes, a test page prints. Touch OK, and then examine the test page for print quality.
Try to print.
Refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum... for Color or Black Ink is Not Printing
Click here: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum... for Fixing Print Quality Problems.
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