ink refills not delivered

[Toronto791]

Hello there! 

So I signed up for the 'Free Ink fills' program, and as we don't use the printer that often, I opted for the free plan. I sent an email to the company as per the instructions on the package, but to date, I have not received any ink. I did get an email asking me to send up to 10 attachments, but I don't understand what attachments to send. At this point, I am completely out of black ink. I had thought that there'd be some monitoring of my ink levels so that we would never get to the empty stage. 

Can you let me know what I'm doing wrong?

Thanks! 

[Kumar0307]

@Toronto791, Welcome to the HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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