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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Toronto791
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Message 1 of 2
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ink refills not delivered

HP Recommended
HP 5440
Microsoft Windows 10 (64-bit)

Hello there! 

So I signed up for the 'Free Ink fills' program, and as we don't use the printer that often, I opted for the free plan. I sent an email to the company as per the instructions on the package, but to date, I have not received any ink. I did get an email asking me to send up to 10 attachments, but I don't understand what attachments to send. At this point, I am completely out of black ink. I had thought that there'd be some monitoring of my ink levels so that we would never get to the empty stage. 

Can you let me know what I'm doing wrong?

 

Thanks! 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Toronto791, Welcome to the HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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