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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-11-2023 09:19 PM - last edited on ‎01-12-2023 11:20 AM by Retired

HP Recommended

you shipped the wrong black ink

2 REPLIES 2

‎01-28-2023 05:10 AM

HP Recommended

Hi @MARYRUFFUN,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.


Please confirm if you are referring to Instant Ink cartridge.

If yes, to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎01-28-2023 05:11 AM

HP Recommended

Hi @MARYRUFFUN,

To access your instant ink account details please get back to me with the following details in a private message:
 

1. Your instant ink id. 

or 

2. Your email address registered with the HP instant ink subscription.

3. Your current shipping address.

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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