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‎12-10-2022 05:54 AM - last edited on ‎12-12-2022 09:22 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer

HP smart forced me to reenroll printer for ink; When I called HP to cancel duplicate enrollment, tech cancelled all of my accoounts and could not restore settings after three hours;  now I cannot print at all and despte being told that problem was being elevated to next level for attention have not received any calls from HP.  Problem got worse since I could print and now I cannot and even after restoring factory settings, computer will not recognize printer;  Printer code is not recognized in program.

1 REPLY 1

‎12-15-2022 10:07 AM

HP Recommended

@hime2216

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Cheers.

Sandytechy20
I am an HP Employee

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