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insta ink color cartridge error

HP Envy 7640 insta ink subscriber...cartridge error with the color cartridge...followed all the suggestions in the document , cleaning worked fore a few pages and then the error came back...the cartridge is now removed and I am printing with only the black cartridge..please send a replacement color cartridge... 

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insta ink color cartridge error

@Maers, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


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