cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
paul5050
New member
1 0 0 0
Message 1 of 2
105
Flag Post

instant ink cartridge error

HP Recommended
Example: envy 7130
Microsoft Windows 10 (64-bit)

Hi. The printer displays a 'cartridge error' with the black cartridge. I have updated the firmware, restarted the printer etc etc. I need another one to be sent out, but it seems difficult to connect with HP customer service. Hopefully this will prompt them to contact me.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
19,489 19,490 1,401 1,630
Message 2 of 2
Flag Post
HP Recommended

Hi @paul5050

Welcome to the HP Support Community. I'd be happy to assist you.

 

If you have tried the steps mentioned in this document to resolve the issue but the error persists, As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation