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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
apii204
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instant ink cartridges doesnt lock

HP Recommended
HP ENVY Photo 6200 All-in-One

I just got my new printer, but the cartridges doesn't sit in place it doesnt make a click sound or lock it when i gently push it in, it just pushes right back out. I have tried cleaning the cartridges and i put them in correctly (black in right, colored in left) without touching the contacts, so what am i doing wrong? Can you guys help me?

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@apii204

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the cartridge issue.

 

Are these instant ink cartridges? Could you send us a picture of these inks?

 

Thanks 🙂

 

 


I am an HP Employee

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