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HelenDavies
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instant ink cartridges won’t print

Hp envy 5020
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I’ve just changed the instant ink cartridges to new ones sent in the post. I put the code in and it still won’t print. Help please

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instant ink cartridges won’t print

Hi! @HelenDavies

 

Have you tried checking with a regular ink cartridge? Does the issue persist?

 

Does the issue persist when you make a copy from the printer?

 

Do you see any error on the instant ink account page?

 

Clean the electrical contacts on the ink cartridges.

 

Make sure the ink cartridges are inserted correctly

 

Check the ink cartridges

 

Remove and inspect the ink cartridges.

  1. Open the ink cartridge access door on your printer, wait until the carriage is idle, and then remove the ink cartridges.

    Some HP Instant Ink cartridges are physically larger than standard ink cartridges, but they will fit in your printer.

    1. Standard ink cartridge

    2. HP Instant Ink cartridge

  2. If there is tape on the cartridge, remove it (not all ink cartridges have tape).

    Removing any protective tape

  3. Reinstall the cartridges.

  4. Turn the printer off and back on.

 

Refer this article to know more information about instant ink cartridge not printing issues. Click Here

 

Lastly, Please share us few details through a private message. So I can check the account details and help you with the issue.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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