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Solved!

instant ink delivery won't start - cartridge empty

HP Recommended
HP deskjet 3720 all-in-one
Microsoft Windows 10 (64-bit)

system indicates no replacement needed allthough the cartridge is empty and printing is impossible (black). Shipment is planned in a month ? How can I get a new cartdridge immediatly ?

 
2.12.0.0
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HP Support Agent
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@JohnnyB5, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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Instant Ink is a scam!!!!  It jacks up your printer and there is no way to get it fixed!

 

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I used replacement cartridge before without any problems 

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Hello TEJ1602,

 

I replied on Your questions ... any further measures taken in tis matter please ?

as there is no sign of shipment of my ink cartridges I consider your solution incomplete.

Please check for further assistance

ys

Johnny

2.12.0.0
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@JohnnyB5

 

Thanks for replying. 

 

I have placed the order and expedited the shipment for replacement ink. It should reach you within 3 to 4 business days. 

 

Let me know if you have any other questions. 

 

Have a great day ahead! 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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tyvm,

 

I look forward to receive the cartridge

h.a.n.d.

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