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instant ink error message

HP Recommended
HP envy printer
macOS 10.15 Catalina


hopefully someone can help me as I am getting extremely frustrated with my hp printer.


so basically my printer stopped working..... because of hp instant ink. and I updated my billing info which is what it wanted...... and my printer still will not work. 

I am getting charged for the highest package 22$ or something and I still cannot print anything, and not to mention they sent out ANOTHER SHIPMENT of ink when I just put new cartridges in...... it says I have to go to instant to figure out issues, but there's nothing telling me what the problem is when I go to there....


I have tried setting up the printer and deleting the network or whatever a bunch of times... and nothing works..... it asks me to print off a code, but it won't print. the virtual assistant is ZERO HELP TO ME.  apparently the beginning of the email is the code I need? well I have tried to use that multiple times and I am getting very annoyed because it says I cannot use it...... I have had this printer for two months... and I am very disappointed with it . it shouldn't be this hard to print things.... and to top it off I am in the middle of launching my new business so this is putting a halt on everything and I am losing money.


hopefully someone can help me because I am about to throw out this printer ! 


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@bremollyy, Welcome to the HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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