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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kevski
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instant ink faulty cartridge replacement

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HP ENVY 7300 series printer

I am subscribed to the Instant Ink scheme.  The black cartridge in my printer has developed a fault (documents do not print properly, although the colour is fine). I have followed all of the available guidance - to clean headers, realign, etc etc etc - but nothing has worked 

 

Like other users on this forum, the Virtual Agent just sends me round and round in the same circles. I've tried endlessly to get to 'speak' to an actual (human) agent online, but without success. I expect, under the instant ink scheme I may be entitled to a replacement cartridge?  But how on earth do I place that request, as there does not seem to be any means on contacting anyone to do that.

 

 

 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Hi @Kevski,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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