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instant ink free trial not showing

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envy 6032

Good Afternoon,


I have just purchased a HP Envy 6032 from Curry's. On the order and a sticker on the printer it advises of a 5 month free trial of instant ink. I have set the printer up and enrolled for instant ink £1.99 plan, however no where in my account does it say about the 5 months free.  I also was given an additional code of FREEINK by someone in store and this would give me an extra month free, totalling 6 months free yet again I can not see this in my account page. 


My printer also came with a leaflet that suggests I could get 15 free prints per month for the life of my printer and this is also not showing up on the website after I have enrolled. 


I know cartridges are due to be sent in the next 10 days and I want to ensure that this is under the trial and that I will not be charged for this. I have checked my account but it doesn't show.


can you please get back to me as soon as possible. 


Thank you

Mohammed Riaz

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@Mo-Riaz, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.


I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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