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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- instant ink :offline status
Create an account on the HP Community to personalize your profile and ask a question
05-08-2020 02:54 AM
My HP instant ink panel give me a offline status, but it's connected by usb and by wifi. So i m unable to update my ink levels
Solved! Go to Solution.
Accepted Solutions
05-09-2020 01:57 AM
Hi @chrisping76
Welcome to the HP Support Community. I'd be happy to assist you.
If the printer is connected to the computer wirelessly, kindly disconnect the USB cable.
Restart the wireless router, the printer, and the PC
If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
05-09-2020 01:57 AM
Hi @chrisping76
Welcome to the HP Support Community. I'd be happy to assist you.
If the printer is connected to the computer wirelessly, kindly disconnect the USB cable.
Restart the wireless router, the printer, and the PC
If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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