instant ink programme

[robvice]

Good evening. The color ink cartridge is empty but, according the instant ink,  I just received  only the black color cartridge, so I can't use the printer.  I find difficulties to reach HP support  for Instant ink programme in order to receive the cartridge ( first cartridge in about 2 year). what to do?

[Elohi_NR · Accepted solution]

Hi @robvice,

Welcome to the HP Support Community. 

I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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