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geraldo3
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instant ink rollover pages

hp envy 5540
Microsoft Windows 10 (64-bit)

 I don't understand your rollover program . Many months I don't use my limit but I don't see that my rollover pages accumulate. Please clarify. Also I used 1 rollover page in March of 2018 and I was charged

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HP Support Agent
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instant ink rollover pages

@geraldo3,

 

Thank you for posting your query on HP Community,

 

Let me go ahead and explain how the rollover pages work in HP Instant ink program: 

 

If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages. Your rollover pages are available as long as you are enrolled in HP Instant Ink. You can continue to roll over up to two times the number of pages in your monthly plan (for example, you can roll over up to 100 pages if you are enrolled in a 50-page plan). If you have printed all of the pages in your plan, and you have used all of your rollover pages, you can still print additional pages and save.

 

Rollover allows unused pages in a month to be placed in a rollover account and then applied to pages in excess of your monthly allowance. The rollover account balance is limited to a maximum of two times your monthly service plan pages (e.g.: Occasional Printing Plan 50 pages = 100-page rollover maximum).

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


You may also refer to this document to know more - HP Instant Ink - Viewing Your Page Count

 

Hope this helps!

 

Let me know if you have any other questions.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Jeet_Singh
I am an HP Employee

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geraldo3
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instant ink rollover pages

Thanks for your response., but the explanation didn,t address the fact that I am not receiving any rollover pages and In some months I print less than my plan allows. Please help.

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HP Support Agent
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instant ink rollover pages

Hi @geraldo3

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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