cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
martinlisaj
Level 1
3 1 0 0
Message 1 of 2
126
Flag Post

Solved!

instant ink says I don't need ink

HP Recommended
HP photo 1135
Microsoft Windows Vista

My printer says I need to replace the color cartridge. But in my account it says I'm good on ink and more will be sent when the printer triggers it to be sent. I'm so confused. I've never had a problem with instant ink. I love it!  I tried the virtual agent and that didn't help me. How can I get a color cartridge sent to me. I obviously don't want to go buy my own because it costs so much.

Thanks in advance. 

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
Message 2 of 2
Flag Post
HP Recommended

@martinlisaj, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
Message 2 of 2
Flag Post
HP Recommended

@martinlisaj, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation