instant ink setup, lack of informations, printig page counter,

[akuma]

Hi!

I had just set up my printer and activated the 6 month hp instant ink trial.

But before activation I already installed the demo cartridges that came with the printer, and it says I have already printed 1 page of my monthly plan, but zero page of the free trial plan.

Is this normal? Was I wrong installing the demo cartridges?   Should i have waited for the instant ink cartridges to be delivered?

There was no info about this, even if the demo cartridges contain less ink then the normal ones 😠 !!!!!

And why does it count as a printed page if I only started the free trial! I feel cheated already!

[Sneha_01]

Hi @akuma,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support