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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-18-2020 02:48 AM

HP Recommended
Product: hp envy 6010

hi I'm still awaiting my cartridges which were dispatched on 10/11/2020

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3 REPLIES 3

‎11-20-2020 03:00 AM

HP Recommended

@joanneetman, Welcome to the HP Support Community!

 

Apologies for the inconvenience. Yes, I see that there are 2 open orders on your account to send you the ink cartridges. However, the ink cartridges are still not shipped.

 

In this case, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎11-20-2020 03:38 AM

HP Recommended

it keeps saying no one available. why would ink still not be shipped?? its nearly 2 weeks iv been waiting

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‎11-21-2020 02:49 AM

HP Recommended

@joanneetman

 

I understand. The Instant Ink department will be able to assist you better with this issue. Kindly try contacting them at a different time.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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