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Michael-19
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instant ink: will replacment cartridges be sent?

ENVY 5000 All‑in‑One Printer series
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Hi,

I had a shipment in 29 Mar 2019 for both black and tri-color after I requested cartridges. I've installed both. They are being used up but now I have no spares. When I enquire with instantink I'm told I had a shipment in 29 Mar 2019 and look around for them. They are both in my printer and the ink is running down. I'm worried no replacement cartridges will be sent, especially as they take some time to arrive in the post. Am I right to be nervous that no replacement cartridges will arrive?

-Michael

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instant ink: will replacment cartridges be sent?

@Michael-19,

 

Thank you for posting your query on HP Community,

 

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

 

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

 

Do you see a tracking# generated? You'll find the shipment details on your Instant Ink account Page. Once you login, click on the "Ink Shipment" located on the left side of the screen. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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