instant ink

[Yunjin]

1. "Non HP Instant Ink cartridge installed" 

What does it mean? I just use an instant ink which came with printer but in triple colour ink, it said that. 

My triple colour ink is low and I need to new one. 

2. My black ink ran out so I receive new one. But I think the shipment is so slow. So I bought new inks in other site with additional charge before the new black ink is shipped from hp instant ink. Please send me the inks before my inks run out. 

3. And my shipment history is wrong. 

I set up my printer 4. Oct 

I used my printer all the day 4. Oct.

I bought new instant inks from other site at 5. Oct because my black ink ran out.

I enrolled with 6-month free trial at 6. Oct 

But in my shipment history, they said I got new welcome kit at 6. Oct.

Is this because I enrolled the Hp instant ink at 6. Oct?

4. If I use HP cartridge from other site( Instant Ink), then don't you notice my state of ink? 

Please solve these problems. 

[Irwin6]

Hi @Yunjin,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Yunjin]

I sent you private message. Please check it. 
And I have to receive refund about 3pounds which was purchased when I set up 6-month trial. 

I called Hp, and they said there is no charge to start 6month free trial and it will be refunded. But I didn't get any notice about my refund and it hasn't been refunded successfully. 

[Irwin6]

Hi @Yunjin,

I am sorry to inform you that we did not receive your private message.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support