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HP ENVY Pro 6400 All-in-One printer series
Microsoft Windows 10 (64-bit)

I have 43 of 100 plan pages used and 0 of 39 rollover pages used. Do I have to use all this before they send a new supply of paper

 

2 REPLIES 2
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Hi @49859291,

 

Welcome to the HP Support Community. 

 

I understand that you are looking for a paper shipment. I'd like to help!

If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages. Your rollover pages are available as long as you are enrolled in HP Instant Ink. You can continue to roll over up to twice the number of pages in your monthly plan (for example, you can roll over up to 300 pages if you are enrolled in a 100-page plan). If you have printed all of the pages in your plan, and you have used all of your rollover pages, you can still print additional pages and save them.

Additional pages are available in sets of 10 and 15 pages, depending on your plan, for only $1. As long as your printer is connected to the Internet, we will send you an email to remind you when you are near printing all of the pages in your plan. If you are regularly printing additional pages, you may want to change your plan at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink to change your plan. Plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle.

You may also refer to this link here


Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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Hi @Smitty73

 

We did not hear from you. Are you still looking for assistance? Let us know. 

Elohi_NR
I am an HP Employee
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