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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎12-25-2022 07:09 AM - edited ‎12-25-2022 07:13 AM

HP Recommended

Screenshot(2).pngScreenshot(1).pngScreenshot.pngI canceled my instant ink subscription before it was renewed this month and yet was billed again on 12/19. This has happened before when i took a temporary hiatus from the instant ink service and it was almost 6 months before I noticed. Seems odd how its both such a task to get the service cancelled, and even when you make it through all of the begging & pleading to stay subscribed...they keep you subscribed and don't cancel it..multiple times.

 

I would like a refund and also the subscription to STAY CANCELLED.

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1 REPLY 1

‎12-28-2022 01:41 AM

HP Recommended

Hi @stopbillingme66,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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