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‎09-18-2020 09:30 AM

HP Recommended
Product: HP OfficeJet 8022
Operating System: Microsoft Windows 10 (64-bit)

On August 26, I informed Instant Ink that I had changed my printer to an HP OfficeJet 8022 to transfer my Instant Ink account. I was notified on August 28 that new cartridges were being shipped. Today September 18th I haven't received anything and when I go to the canada post site with the tracking # it indicates that the cartridges have not been picked up and they are still at your warehouse. I have run out of ink so I cannot print any more. What should I do? buy some? Will you refund my purchase?

1 REPLY 1

‎09-18-2020 12:51 PM

HP Recommended

@René54, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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