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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- HP Instant Ink
- locked out of printer after OOBE reset
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01-22-2020 10:44 AM
I did an out of box experience reset on my Envy 4527 and after the reset the screen states 'Cartridge cannot be used until printer is enrolled in HP Instant Ink', but I cannot get this off the screen to set it up on the wifi etc. How can I clear this message to set the printer up and then I can add it to instant ink?
Thanks in advance!
Solved! Go to Solution.
Accepted Solutions
01-24-2020 12:03 PM
Hi @Payte
Welcome to the HP Support Community. I'd be happy to assist you.
Are you not able to bypass this error on the printer screen?
Check for options on the screen, or press the back arrow key or the question mark key.
Remove the ink cartridges from the printer and reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Refer to this document to know how to enroll the printer in Instant Ink.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
01-24-2020 12:03 PM
Hi @Payte
Welcome to the HP Support Community. I'd be happy to assist you.
Are you not able to bypass this error on the printer screen?
Check for options on the screen, or press the back arrow key or the question mark key.
Remove the ink cartridges from the printer and reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Refer to this document to know how to enroll the printer in Instant Ink.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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