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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Payte
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locked out of printer after OOBE reset

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Example: Hp envy 4527

I did an out of box experience reset on my Envy 4527 and after the reset the screen states 'Cartridge cannot be used until printer is enrolled in HP Instant Ink', but I cannot get this off the screen to set it up on the wifi etc.  How can I clear this message to set the printer up and then I can add it to instant ink?

Thanks in advance!

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Kumar0307
HP Support Agent
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Hi @Payte

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you not able to bypass this error on the printer screen?

Check for options on the screen, or press the back arrow key or the question mark key.

 

Remove the ink cartridges from the printer and reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Refer to this document to know how to enroll the printer in Instant Ink.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
20,455 20,457 1,491 1,739
Message 2 of 4
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HP Recommended

Hi @Payte

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you not able to bypass this error on the printer screen?

Check for options on the screen, or press the back arrow key or the question mark key.

 

Remove the ink cartridges from the printer and reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Refer to this document to know how to enroll the printer in Instant Ink.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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Payte
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Many thanks Kumar0307, the reset without the cartridge and power off for 60 seconds worked.

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Kumar0307
HP Support Agent
HP Support Agent
20,455 20,457 1,491 1,739
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@Payte

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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