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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎12-04-2019 02:48 PM

HP Recommended
Product: ENVY Photo 7100 All-in-One Printer series

Cartridge Error: We are unable to determine when the next shipment will be made because ink levels cannot be detected

 

I cannot find support for this problem, we have always inserted instant ink cartridges and at any time the printer is blocked !!

 

We have already tried to turn it off, remove the cartridge and put it back.
Nothing works

 

We have not found any contact on the site or assistance, we need the new black cartridge sent to us !!

The first and last delivery of the black took place on 03/26/2019 will surely be over but the stamp does not detect it and is blocked !!

1 REPLY 1

‎12-07-2019 03:34 AM

HP Recommended

Hi @ilmastrogelatie

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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