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bgb10
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magenta not printing 3630

deskjet 3630
macOS 10.14 Mojave

my printer will not print magenta anymore, I have only just changed the ink for the first time from instant ink so has not had a lot of use. I have tried cleaning from print utilities but still no magenta.

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HP Support Agent
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magenta not printing 3630

@bgb10, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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