message on printers says 'ink cartridge problem'

[Owen77]

The message on my printer's screen says, 'Ink Cartridge problem' - remove and reinstall the indicated ink cartridge and ensure it is correctly installed. If this message keeps appearing, replace the ink cartridge.' 

However, I am on an instant ink plan and have not got another cartridge to install. I have followed the instructions by resetting the printer with and without the cartridges. I have removed and reinstalled the cartridges many times. Any tips, please? Thank you in advance

[Nal_NR]

Hi @Owen77,

Welcome to the HP Support Community. 

I'd like to help!

Please perform the steps from this document and see how it goes. If that does not fix the issue then, 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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