• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2710e All-in-One Printer

my account is suspended and it does not let me update the payment info

4 REPLIES 4
HP Recommended

i have the same problem, when i try to change payment method or change just creditcard it shows me "internal server error". 

SEPA, creditcard or paypal, it's always the same problem..... 

HP Recommended

Hi @Lance210 ,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see you need help with the instant ink payment update.

 

Change the payment method on your HP Instant Ink account.

How to change payment information for HP Instant Ink | HP printers | HP Support

 

 

How to change payment information for HP Instant Ink | HP printers | HP Support

Learn how to update the existing payment information or replace it with a new payment method on your...

 

Change payment information for Home / Home Office

Each subscribed Home / Home Office printer is billed separately.

Direct Debit can be used in some areas. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.

Sign into your Instant Ink account.

Click Account in the left menu, then Billing.

Click Change Payment Method to open the Billing details window.

Select a payment method, and then enter all payment information:

Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.

Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.

PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
HP Recommended

Therme is always an Internat Server error, when trying to change payment method. Credit, sepa or Paypal 

HP Recommended

Hi @Lance210 ,

 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

 

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.