my carriage jam issues

[sanjay90]

my printer not printting well   i think  cartridge nozzles is jam  

when i print it print like droping dot line and it is not cleared even i clean the carrtage by tissue paper

how to clean the nozzles please advise me

[Raj1788]

@sanjay90

Thank you for joining the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clean the area around the ink nozzles

   CAUTION: 

Do not perform these steps unless the test report specifically shows smeared text or track marks. If the report does not show this defect, skip to the next step.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Clean sheets of paper

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   Figure : Open the cartridge access door

   

4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

   Figure : Remove the cartridge

   

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

5. Place the cartridge on a piece of paper with the ink nozzles facing up.

6. Lightly moisten a clean, foam-rubber swab with distilled water.

7. Clean the face and edges around the ink nozzle with the swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   Figure : Clean the area around the ink nozzle
   

   1. Nozzle plate - DO NOT CLEAN

   2. Area surrounding ink nozzle - Do clean

   3. Cartridge contacts - DO NOT CLEAN

8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

9. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

   • The tri-color cartridge () goes in the slot on the left.

   • The black cartridge () goes in the slot on the right.

   Figure : Insert the cartridge into the slot

   

10. Push the cartridge forward into its slot until it snaps into place.

    Figure : Push the cartridge into the slot

    

11. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.

12. Close the cartridge access door.

Refer to this document: https://support.hp.com/in-en/product/hp-deskjet-1510-all-in-one-printer-series/5157551/document/c038... for Black Ink Not Printing and Other Print Quality Issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)