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‎07-30-2020 05:55 PM

HP Recommended
Product: hp printer 110

my printer wont align the cartridges and will not print in color. has anyone had this issue. i do not know how to fix it.

3 REPLIES 3

‎08-02-2020 01:26 PM

HP Recommended

@Alonso298

 

Welcome to the HP Support Community.

 

Do you get any error messages? Is the Printer on the HP Instant Ink Program?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-ink-tank-110-series/18165165/document/c04855186 and https://support.hp.com/us-en/product/hp-ink-tank-110-series/18165165/document/c06000267

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎08-02-2020 01:46 PM

HP Recommended

No error message except it says “ cartridges failed to align” and the ok button. 

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‎08-03-2020 03:29 PM

HP Recommended

Did you try the steps given? and is the Printer enrolled in the HP Instant Ink Program?


I am an HP Employee

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