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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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my printer has stopped printing and says one or more cartridges are missing or damaged what do i do?

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HP OfficeJet Pro 8715 All-in-One Printer

how do I get new catridges for my instant ink printer when the message at the front of the screen say one or more of the cartridges are missing or damaged?

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@RobLegge1, Welcome to the HP Support Community!


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

For now, let us try these steps to resolve the issue.

Perform step 2 and step 3 from this document.


Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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