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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-01-2020 11:57 AM

HP Recommended
Product: Envy Photo 7855
Operating System: macOS 10.15 Catalina

Hi.  I am enrolled in Instant Ink.  My printouts lately have not been good, specifically the color has been faded.   I ran the "clean printheads' many times with no change.  I went through all the steps on the support site to no avail.  The last step said I should try a replacement cartridge.   How should I go about that?   I am assuming the cartridge I received recently is defective.   Do I need to pay for a new one?   I would hope not.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2020 12:39 PM

HP Recommended

Hi,

You should not pay of course, you should get a replacement cartridge by contacting HP Support in your country, please follow the 'Contact Support' section below to contact HP and get a replacement cartridge:

https://support.hp.com/za-en/document/c03775543

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎06-01-2020 12:39 PM

HP Recommended

Hi,

You should not pay of course, you should get a replacement cartridge by contacting HP Support in your country, please follow the 'Contact Support' section below to contact HP and get a replacement cartridge:

https://support.hp.com/za-en/document/c03775543

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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