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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RobMD
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need new color cartridge

HP Recommended
Envy Photo 7855
macOS 10.15 Catalina

Hi.  I am enrolled in Instant Ink.  My printouts lately have not been good, specifically the color has been faded.   I ran the "clean printheads' many times with no change.  I went through all the steps on the support site to no avail.  The last step said I should try a replacement cartridge.   How should I go about that?   I am assuming the cartridge I received recently is defective.   Do I need to pay for a new one?   I would hope not.

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ShlomiL
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HP Recommended

Hi,

You should not pay of course, you should get a replacement cartridge by contacting HP Support in your country, please follow the 'Contact Support' section below to contact HP and get a replacement cartridge:

https://support.hp.com/za-en/document/c03775543

 

Shlomi



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ShlomiL
Level 17
Level 17
31,857 31,568 5,431 12,717
Message 2 of 2
Flag Post
HP Recommended

Hi,

You should not pay of course, you should get a replacement cartridge by contacting HP Support in your country, please follow the 'Contact Support' section below to contact HP and get a replacement cartridge:

https://support.hp.com/za-en/document/c03775543

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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