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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
airingutierrez
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need to enroll printer to use instant ink cartridges

HP Recommended
Hp Envy 5012
Microsoft Windows 8.1 (64-bit)

I recently enrolled my printer to Instant Ink, and I received my first shipment. After I inserted the new ink cartridges a notice popped up saying ¨These cartridges cannot be used until printer is enrolled to HP instant ink¨once i visited the website and loged in with my hp account it shows my printer and says its online and enrolled But the printer still wont let me print so im not sure what to do? And I am in need of printing. 

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TEJ1602
HP Support Agent
HP Support Agent
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@airingutierrez, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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