07-21-2019 02:05 PM
I put in a new HP 564 black ink cartridge in my HP Photosmart 6520 and it does not print. I tried a second cartridge; it does not print black either. I have cleaned the print heads several times with no successful results. Cartridges expire in Nov 2020.
07-21-2019 03:57 PM
It has 2 Black ink cartridges, the wider one is Black, the narrower one is Photo. Which one is empty/full ?
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07-21-2019 09:25 PM
The version I own only takes one size black cartridge; it is not the photo cartridge. The other three colors print just fine according to the Print Quality Diagnostic report. Is it possible the electronic connection in the two new cartridges I tried are faulty? The old cartridge I replaced worked well until it was empty; I replaced it right away and have not been able to print in black ever since.