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Don1354
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new HP 564 black ink not printing with HP PhotoSmart 6520 printer

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I put in a new HP 564 black ink cartridge in my HP Photosmart 6520 and it does not print. I tried a second cartridge; it does not print black either. I have cleaned the print heads several times with no successful results.  Cartridges expire in Nov 2020. 

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new HP 564 black ink not printing with HP PhotoSmart 6520 printer

@Don1354 

 

It has 2 Black ink cartridges, the wider one is Black, the narrower one is Photo. Which one is empty/full ?

 

Regards.

BH
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Don1354
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new HP 564 black ink not printing with HP PhotoSmart 6520 printer

The version I own only takes one size black cartridge; it is not the photo cartridge.  The other three colors print just fine according to the Print Quality Diagnostic report.  Is it possible the electronic connection in the two new cartridges I tried are faulty?  The old cartridge I replaced worked well until it was empty; I replaced it right away and have not been able to print in black ever since.

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