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new cartridge not recognized

HP Recommended
HP Envy4500 all in one
Microsoft Windows 10 (64-bit)

Hello, I installed two brand new ink cartridges (sent from HP directly), but the printer is not recognizing one of them and not allowing me to print anything or push any buttons, etc. I have tried turning off/on and unplugging and replugging, and I checked for an update and received a message that there were none available. Any suggestions??

Thanks

K

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HP Support Agent
HP Support Agent
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HP Recommended

@kdirrigl, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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